“Automated” Systems

Serenity Now!

My random rant or the the day…I am all for automating processes, making information easily available, etc…but what is the deal with companies that request you put in your account # or phone # while you wait to “better direct your call” only to have to enter it again later in the menu, and then once you reach a human, the first thing they do is ask for the same # again?

I just got off the phone with my phone company and I counted giving my phone number 5 times in a matter of 8 minutes. Come on people. Figure it out!

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