Dealing With Tech Support is Rarely Pleasant

Posted by: Jennifer Zelazny | 0 Comments

I should have known the second I had to spell out “help” to the tech support representative that this was going to be a rough call, but I tried to stay calm. It blows my mind that some companies put such incompetent people in a position to “help” (which they cannot even spell) people with little or no skills beyond reading a tree of “if this then that”. I have to say – if anyone would like advice on which web hosts to choose or stay away from – please let me know. I would be happy to give you… Read More »

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web hosts, the journey continues once again.

Posted by: Jennifer Zelazny | 0 Comments

Well, after multiple outages in the last few weeks, I think it is once again, time to move to another host. I had high hopes for Host Gator but I cannot handle too many more conversations with the tech support people because of outages. Next up: another go at a VPS account at Liquid Web. The conversion begins tonight. [tags]web hosts, jappler.com, Host Gator, Liquid Web[/tags]

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web hosts, the journey continues.

Posted by: Jennifer Zelazny | 1 Comment

Ken often asks me: “what is the first thing you would do if you won the lottery?”. The last time he asked I told him I would take a cab to a Land Rover dealer and buy myself a Range Rover. I would like to continue my response to add that I would then drive home and go to apple.com and buy three Xserves. Two for web servers (one main, one failover) and the other Xserve as a development server or backup server (or game server). I would drive my new Range Rover with the Xserves in the back to… Read More »

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a new day, another host.

Posted by: Jennifer Zelazny | 0 Comments

Jappler.com will be moving to a new host ASAP. I have been moving hosts for awhile now…and thought I had a good one: hostgator.com. After some downtime and idiotic conversation with the “support”, I decided I deserved better and needed to be able to take more responsiblity for my web presence. I decided to go, upon recommendation from Ken, to ServInt (the people that fark.com use) [tags]web hosts, jappler.com, ServInt[/tags]

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jappler.com v6 upcoming

Posted by: Jennifer Zelazny | 0 Comments

My posts have been more sporatic than usual because once again, I got the CSS bug…the need to redo the site I have now to be cleaner with a brand new backend. I am hoping to have the design and backend completely done in the next two days. I have at least 3-4 more hours gettint the CSS in place so that it looks good on Opera for PC/Mac, IE for Mac/PC, Firefox on Linux (and my Mac), Safari, and Netscape for Mac/PC. Once the new design is in place, I will explain more, but until then, back to coding…. Read More »

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Web Hosts, A Journey

Posted by: Jennifer Zelazny | 1 Comment

I had been wanting to move my personal web site on a server that supported both PHP and MySQL for awhile since I started working with the two technologies. After talking to a friend about it, he suggested I find a host and do month to month billing until I am satisfied with the hosting company. My first stop on the hosting journey: TowerHost. TowerHost had great prices and good plans, but horrible support. Ex. They offered IMAP mail, yet do a search in their support section for IMAP, nothing. I filled out a support form, and it took over… Read More »

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