Great Customer Service: L.L. Bean

Posted by: Jennifer Zelazny | 0 Comments

I am a big fan of L.L. Bean and have been for several years now. If I am not wearing something from Penn State – I am most likely wearing something from L.L. Bean. Last year I bought Evan a book bag from L.L. Bean and ever since we have been fighting with the zipper getting stuck. I finally decided enough was enough and took it back to L.L. Bean this past weekend. Without question, they looked up my receipt in their system and sent Evan and I over to pick out a new one. No hassle, no printed receipt… Read More »

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Room and Board Customer Service

Posted by: Jennifer Zelazny | 0 Comments

I recently picked out and bought a desk for my office from Room and Board. The desk was delivered to my house yesterday and I could not be any happier with the experience. Since I am in the service business myself, I am always appreciative of great customer service and wanted to share my experience. After the delivery, I got an email from a Room and Board employee: Checking in with you to make sure that you are pleased with your purchase. If there is anything that I can assist you with, please let me know. Thank you for shopping… Read More »

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