I have had an Apple high a few times in my life (the day my PowerBook 520, PowerMac 6500, B&W G3, G4 Cube, 2 Mac Minis, and a MacBook Pro arrived at my door) and I remember each one of them very vividly. Today – I had an unexpected Apple high…I had been having problems with my iPhone (bottom part of the screen was dead) for about a week and finally decided to make an appointment with the Apple Store Genius. I showed up, showed them the problem (with my out of warranty iPhone) – and just like that, I got a new iPhone at no cost. I fully expected to pay for a new one when I showed up and was more than thrilled when I walked away from the store with a brand new iPhone. Great customer service Apple!