Dealing With Tech Support is Rarely Pleasant

I should have known the second I had to spell out “help” to the tech support representative that this was going to be a rough call, but I tried to stay calm. It blows my mind that some companies put such incompetent people in a position to “help” (which they cannot even spell) people with little or no skills beyond reading a tree of “if this then that”.

I have to say – if anyone would like advice on which web hosts to choose or stay away from – please let me know. I would be happy to give you the names of a few good ones v. the ones to stay away from because of nightmarish configurations and even worse tech “support” people.

Really – did I have to spell out “help” to someone that clearly repeated it to me….really??

Serenity now!!

web hosts, the journey continues once again.

Well, after multiple outages in the last few weeks, I think it is once again, time to move to another host. I had high hopes for Host Gator but I cannot handle too many more conversations with the tech support people because of outages. Next up: another go at a VPS account at Liquid Web. The conversion begins tonight.
[tags]web hosts, jappler.com, Host Gator, Liquid Web[/tags]

web hosts, the journey continues.

Ken often asks me: “what is the first thing you would do if you won the lottery?”. The last time he asked I told him I would take a cab to a Land Rover dealer and buy myself a Range Rover. I would like to continue my response to add that I would then drive home and go to apple.com and buy three Xserves. Two for web servers (one main, one failover) and the other Xserve as a development server or backup server (or game server). I would drive my new Range Rover with the Xserves in the back to a data center and then strip off Mac OS X Server, put Mac OS X client on them, call all my friends and tell them I will host whatever they want for free, and then of course talk to my financial advisor. So my point to all of this? I hate 99% of web hosts out there. I have been through several. I am tired, so I will not go into detail, but ServInt sucks. Unreliable, unreliable, unreliable. They claim they “manage” VPS systems, but it is far from managed. Both Ken and I had major problems, and the support was very unhelpful as well. Bullshit responses, slow repsonses, or no responses at all. Stay away from ServInt! Where am I now? Back with the most reliable host I have had to date…Host Gator.
[tags]web hosts, jappler.com, Host Gator, Xserve, Ken, Range Rover[/tags]

a new day, another host.

Jappler.com will be moving to a new host ASAP. I have been moving hosts for awhile now…and thought I had a good one: hostgator.com. After some downtime and idiotic conversation with the “support”, I decided I deserved better and needed to be able to take more responsiblity for my web presence. I decided to go, upon recommendation from Ken, to ServInt (the people that fark.com use)
[tags]web hosts, jappler.com, ServInt[/tags]

jappler.com v6 upcoming

My posts have been more sporatic than usual because once again, I got the CSS bug…the need to redo the site I have now to be cleaner with a brand new backend. I am hoping to have the design and backend completely done in the next two days. I have at least 3-4 more hours gettint the CSS in place so that it looks good on Opera for PC/Mac, IE for Mac/PC, Firefox on Linux (and my Mac), Safari, and Netscape for Mac/PC.
Once the new design is in place, I will explain more, but until then, back to coding.
[tags]jappler.com[/tags]

Web Hosts, A Journey

I had been wanting to move my personal web site on a server that supported both PHP and MySQL for awhile since I started working with the two technologies. After talking to a friend about it, he suggested I find a host and do month to month billing until I am satisfied with the hosting company. My first stop on the hosting journey: TowerHost. TowerHost had great prices and good plans, but horrible support. Ex. They offered IMAP mail, yet do a search in their support section for IMAP, nothing. I filled out a support form, and it took over a week to get back to me. I need customer service. Zip files, move on. Next stop: AMX Host. While their web site is a bit shady…hardly any content, the support contact is often avaialable on IM and the plans/prices seemed again, right on. Things were going ok for the first few months then the servers got hacked, a CPanel vulnerability, and do you think I got notified other than going to my web site only to see a hacked index.html page? No. AMX offered little explanation and did not email any of their customers to let them know the servers had been hacked. Sorry, that is not acceptable. Zip files and move on. Third time is a charm right? Time to spend some money and go to a hosting company that has a 24/7 support phone number. So, this host will be the last post on the old server until I move the files and databases to host number three: Host Gator. If you know me personally, you know I manage web servers/sites for a living, so this is exremely frustrating for me. If only I had a little more money, I would get 2 Xserves (running OS X client of course), throw them into a Verio Data Center and support myself. Someday.
[tags]web hosts, AMX, Tower Host, Verio, Host Gator[/tags]