Time is very precious to me. I have a lot to do and not enough time to do it. Today I had the displeasure (second time now) of dealing with Vonage’s support via phone.

My issue: My outgoing caller id was incorrect. I thought this would be simple. My thought process on how this would go >>
Vonage customer support: Ok Jennifer, the incorrect name you see was the previous phone number’s contact name, let me update that for you and at worse, have you power cycle your Vonage adapter.
Me: Thanks!
Call time: 5 minutes. The end.

The reality.
I make the call, get connected to customer service, give my account info and verify my address and email address (yeah it is a southern male with a thick southern accent instead of someone from India like last time that did not know what I meant by “answering machine” even after repeating it 5 times (causing Amy to think I was talking to a computer). Please hold.

The southerner cannot help me so I get transferred. I get transferred overseas. I am already pissed. I once again give my … [more]

Time for a beer! Nothing like waking up at 5am and putting in multiple hours of “work” before you actually start your day job. To begin the day…I could not sleep (because of the humidity) so I decide to get up early and check my consulting company’s email figuring I can do a few simple tasks before I start my day job. No new messages. I think to myself that I should have something…I should at least have my daily tasks email from Tasks Pro that is sent every morning at 430am. I then look into the problem and notice I cannot send mail either….everyone’s favorite 550 smtp error. I call my hosting company and have them look into it. I start to sweat because this is affecting my entire VPS…all my domain names, and all my clients. After getting disconnected four times from my hosting company but finally get a call back from the last person I talk to and he assures me he is looking into it. An hour goes by and no fix. I call back and talk to someone else who is now also looking into … [more]

I have been debating for the last several weeks about moving from my traditional phone service to Vonage. For someone like me who does not use the phone a lot, does it make sense for me to pay $50 a month for local phone service, another $50 for my cell phone, and A pays another $40 for her cell phone. While our cell phones have become a necessity, I cannot justify paying $50 a month for our land line. Vonage offers plans starting at $14.99, so even if there is $15.00 in taxes, I am still paying $20.00 a month less. Any Vonage users out there that have any comments?
I am also looking to move from Comcast cable...hopefully once and for all. I got sucked in for another six months when they offered me a good deal on digital cable and HBO, but when I got the $83.00 bill in the mail - just for TV...well, I knew I would be spending some time on the phone and researching satellite options. I know Ken is a fan of Direct TV. Anyone else have any opinions?
[tags]Vonage, Comcast[/tags]