I recently picked out and bought a desk for my office from Room and Board. The desk was delivered to my house yesterday and I could not be any happier with the experience. Since I am in the service business myself, I am always appreciative of great customer service and wanted to share my experience.
After the delivery, I got an email from a Room and Board employee:
Checking in with you to make sure that you are pleased with your purchase.
If there is anything that I can assist you with, please let me know.
Thank you for shopping at Room and Board.
Since I have been extremely satisfied, I decided to let them know by replying back to the email:
Hello. Thanks for checking in. I have been a Room and Board fan since the day I walked in your showroom in Wilmette. I have been extremely happy with your company’s service throughout the entire process. Your web site is easy to use, the people I spoke with at the warehouse were nice and the delivery men were very courteous and on time. I love the desk and look forward to complimenting it … [more]
